Your Zangi Premium subscription is linked to two things:
- Your Zangi number inside Zangi Private Messenger.
- Your Google or Apple account used for the subscription.
Google and Apple subscriptions do not automatically exchange account IDs with Zangi. This means that if you change your Zangi number without deleting the previous Zangi account, Google or Apple may still show an active Zangi subscription.
The subscription is still active in your Google or Apple account, but on the Zangi side it remains linked to the original Zangi number that was used when the subscription was started.
What should I do if I changed my Zangi number?
If you changed your Zangi number, please cancel your current Zangi subscription first:
For iOS: cancel it through your phone settings or Apple Account subscriptions.
For Android: cancel it through Google Play subscriptions.
After canceling, please wait until the old subscription expires. Then subscribe again from inside the Zangi Private Messenger app using your new Zangi number.
What if I did not change my Zangi number?
If this is not your case, please contact us and send the following information so we can check your subscription status:
Your Zangi account number.
A screenshot of your Google or Apple subscription confirmation.
Please make sure the screenshot clearly shows the subscription date and the subscription order number, document number, or transaction ID.
Our team may need up to 24 working hours to check the issue.
If your active subscription is confirmed, we will compensate the checking period by adding extra days to your Premium subscription.
Important: Please add “Issue with Premium” to the subject line of your email.