1. Close Zangi completely and open it again.
2. Restart your device.
3. Make sure you are using the latest version of Zangi.
4. Check that your internet connection is working properly.

If the issue continues, email support@zangi.com with details about the problem. The email subject is mandatory and must be in English: “Issues with App.”

Connection problems are usually caused by an unstable or restricted internet connection. If you cannot send or receive messages or make calls, try the following steps.

Android

1. Restart your phone.
2. Update Zangi to the latest version.
3. Open your phone’s Settings → Connections and turn Airplane mode on and off.
4. Go to Settings → Connections → Data usage and make sure Mobile data is turned on.
5. Go to Settings → Apps & notifications → Zangi → Data usage and make sure Background data is enabled.
6. Go to Settings → Connections → Wi-Fi and turn Wi-Fi off and back on.
7. Try connecting to a different Wi-Fi network or switch between Wi-Fi and mobile data.
8. Restart your Wi-Fi router.
9. If you use mobile data, contact your mobile provider and make sure your APN settings are configured correctly.
10. Make sure your Android operating system is updated to the latest version available for your device.
11. If you are connected to a managed Wi-Fi network, such as at work, school, or university, the network may block or limit Zangi. Try another network or contact the network administrator.
12. For better connection quality, try turning off Low Data Usage in Zangi Settings → Low Data Usage.

iOS

1. Restart your iPhone.
2. Update Zangi to the latest version.
3. Open iPhone Settings and turn Airplane Mode on and off.
4. Go to Settings → Cellular and make sure Cellular Data is turned on.
5. Go to Settings → Wi-Fi and turn Wi-Fi off and back on.
6. Try connecting to a different Wi-Fi network or switch between Wi-Fi and cellular data.
7. Restart your Wi-Fi router.
8. If you use cellular data, contact your mobile carrier and make sure your APN settings are configured correctly.
9. If needed, go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings. Please note that this will remove your saved Wi-Fi passwords.
10. Make sure iOS is updated to the latest version available for your iPhone.
11. If you are using an unlocked iPhone or prepaid SIM card, contact your mobile carrier to confirm the correct APN settings.
12. If you are connected to a managed Wi-Fi network, such as at work, school, or university, the network may block or limit Zangi. Try another network or contact the network administrator.
13. For better connection quality, try turning off Low Data Usage in Zangi Settings → Low Data Usage.

If the issue continues, email support@zangi.com with your country, network provider, and a description of the problem. Please use the English subject line “Issues with network.”

In some regions, your mobile provider, Wi-Fi network, or local network restrictions may affect Zangi’s connection quality.

You can first try the troubleshooting steps in What should I do if I have connection problems?

If the issue continues, email support@zangi.com with your country and network provider. Please use the English subject line “Issues with network” so our team can investigate and assist you.

If you are not receiving notifications, check both your phone settings and your Zangi settings.

On iPhone

1. Open your phone’s Settings.
2. Go to Apps and select Zangi.
3. Tap Notifications.
4. Make sure notifications are allowed and enable any other notification options you want.

On Android

1. Open your phone’s Settings.
2. Go to Apps and select Zangi.
3. Tap Notifications.
4. Make sure notifications are turned on and enable any other notification options you need.

Then open Zangi and go to Settings → Notifications. Make sure the notifications you want to receive are not muted.

The most common reason is a poor or unstable internet connection. The issue may also be related to the other person’s connection or device. Try the following:

1. Check that your internet connection is working properly.
2. Restart your phone.
3. Make sure you are using the latest version of Zangi.
4. The person you are messaging may have a weak internet connection or may not have opened Zangi recently.
5. The person you are messaging may have blocked you.

You can also follow the steps in What should I do if I have connection problems? If the issue continues, email support@zangi.com with a detailed description of the problem.

A message may not be delivered if you or the recipient has a weak or unstable internet connection.

Other possible reasons include:

1. The recipient is offline or has not opened Zangi recently.
2. Your phone may need to be restarted.
3. The recipient may have blocked you.
4. Your connection may be too weak or restricted.

You can also try the steps in What should I do if I have connection problems?

If the issue continues, email support@zangi.com with a detailed description of the problem. Please use the English subject line “Issues with Messaging.”

Your Zangi account is automatically restricted or banned when it reaches the required number of reports from other users.

The process is automatic and the restriction is applied once the report threshold is reached.

We recommend using Zangi to communicate with people you know and trust, such as friends, family, and colleagues, and sharing your Zangi Private Number only with trusted contacts.

To report a bug or technical issue, email support@zangi.com and include as much relevant information as possible:

• Your device model
• Your operating system and Zangi app version
• Your country and region
• Your mobile and internet provider
• A clear description of the problem
• How often the issue occurs
• The steps that cause the issue

The email subject is mandatory and must be in English. Use “Issues with [issue]”, for example “Issues with App,” “Issues with Messaging,” “Issues with Network,” or “Issues with File Transfer.”